Managing your agreement
If you have a query about or having problems with:
- Making payments
- Obtaining a settlement figure
- How to change your payment method?
- How to change bank details?
Please call our Operations Team on 02380 242171 (Normal call rate applies)
Common questions
See the answers to questions we are often asked by our customers.
What payment methods do you accept?
We can accept payment using the following methods:
- Direct Debit, Standing Order
- Cheque, Bankers Draft
- BACS, CHAPS, TT transactions (including online banking transfers)
- Cash (payable over the counter at any NatWest or RBS branch)
How can I change my address details?
To change or amend your address, please do so in writing to:
Lombard Marine Finance,
PO Box 464,
Templars Way,
Chandlers Ford,
Eastleigh,
Hants,
SO53 3US.
If you wish to complain
If you wish to complain, please get in touch with the Lombard Marine team as soon as possible. You can contact us by phone, in person or in writing as follows:
Lombard Marine Finance,
PO Box 464,
Templars Way,
Chandlers Ford,
Eastleigh,
Hants,
SO53 3US.
Telephone: 02380 242171 (Normal call rate applies)
View more information about the Lombard complaints process
Our Fees
Find out more about our fees and charges
