Key Addresses and Contact Telephone Numbers

Who

What

How

The Customer Service Team

• Feedback
• Settlement request
• Balance enquiries

Address: Lombard
Po Box 520
Rotherham
S63 3BR
Telephone: 0845 877 8888

The Customer Relations Team

• General Complaints
• Insurance Complaints

Address: Lombard
Po Box 520
Rotherham
S63 3BR 
Telephone: 0845 877 8888
Textphone: 0800 404 6163
Opening Times: 9am-5pm Monday to Friday
e-mail: Customerfeedback@lombard.co.uk**

Marine Finance

Address: PO Box 464
Templars Way Chandlers Ford
Eastleigh Hants SO53 3US
Fax: 02380 242181
e-mail: marine@lombard.co.uk
website: www.lombard.co.uk/marine

Aviation Team

Telephone: 01737 776764*
Fax: 01737 776403
e-mail: June.campbell@lombard.co.uk

Lombard North Central PLC Head and Registered Office Registered in England No. 337004

Address: 3 Princess Way Redhill Surrey RH1 1NP
Telephone: 01737 774 111
Fax: 01737 760 031

Finance and Leasing Association (FLA)

Address: The Compliance Manager
Finance & Leasing Association Imperial House 15-19 Kingsway London WC2B 6UN
Telephone: 020 7420 9624
e-mail: code@fla.org.uk
website: www.fla.org.uk

The Financial Ombudsman Service

The Financial Ombudsman Service offers a free independent service and can help with most financial complaints

Address: South Quay Plaza 183 Marsh Wall London E14 9SR
Telephone: 0845 080 1800
website: www.financial-ombudsmand.org.uk

*Calls to this number may be recorded or monitored.
**If you send us a complaint by e-mail, we will usually respond to your e-mail address. However, there may be occasions when we will need to respond to you by post to ensure privacy or where we need to enclose copies of documents.

Your Information

We are Lombard North Central Plc, a member of The Royal Bank of Scotland Group. We are committed to protecting your privacy during your visits to the Lombard website and recognise our responsibility to keep the information you provide to us confidential at all times.

The information you supply on this form will be used for the purpose of providing you with the service you have requested. By supplying your address, email address or telephone number you are giving your consent for us to contact you in connection with your request.

See our Privacy Statement