Lombard's Amanda Evans awarded Commercial Credit Manager of the Year at 2013 Credit Today Awards
Amanda Evans, Collections and Recoveries Manager, Lombard has been named as Commercial Credit Manager of the Year at the 2013 Credit Today Awards.
Commenting on the honour Amanda said,
This is a very prestigious and valued award that had some very high quality entries, so I’m truly delighted and honoured to have won!
I believe strongly that in managing an effective collections and recovery team, it’s essential to treat customers fairly rather than making demands. By working with our customers to find out what their problems are, we are able to help them to find a solution. It’s about taking the right approach and having the right conversations. It creates a win for us and also for our customers.
At the beginning of 2012 Amanda set out a strategy that focused on the customer and the team. In terms of the former, her efforts have not only resulted in exceeding the cash recovery target by 9.5% in 2012 but an independent customer conducted survey has registered a satisfaction score of 86.7%.
Amanda Evans of Lombard receives the award for Commercial Credit Manager of the Year at the 2013 Credit Today Awards
When it comes to her team, Amanda believes that motivation is the key to performance and as a result she has introduced measures that encourage her team’s engagement in their objectives, and also a range of mechanisms that provide ongoing support, development and involvement.
In the three years that Amanda has managed the team the staff engagement index has increased by 18% taking the score to 88%.
Nigel Clibbens, Chief Operating Officer at Lombard, comments,
I have worked with Amanda since she took over the team in 2012 and I have enormous admiration for what she has achieved. This win is well deserved and demonstrates the importance of listening to and showing customers respect. She’s a demanding boss but a fair one. The morale within the team is high and with a 98% staff retention rate, her team rarely move on unless they are promoted, something that she actively encourages.
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Notes to Editors:
As the largest asset financer provider in the UK and voted Best Leasing & Asset Finance Provider by Business Moneyfacts for five consecutive years from 2009 to 2013, Lombard provides various forms of asset finance to many different types of businesses, from SMEs to large multi-national corporates. Products range from Hire Purchase, Finance Lease, Operating Lease, to Sale and Leaseback, as well as multi-specialist divisions that providing funding for sustainable energy, marine, aviation and technology products.
Having celebrated its 150th anniversary in 2011, Lombard is headquartered in Redhill, Surrey, with an extensive network of business centres situated throughout the UK, and is an appointed representative of The Royal Bank of Scotland plc, which is authorised and regulated by the Financial Services Authority.
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