Useful information to help you stay in control
Here the answers to some common questions about your agreement with us, including how you can make changes. In order to protect customer information, please be aware that we can only discuss the agreement if you are our customer, or their pre-authorised representative.
Customers of Lombard Marine division please contact our Marine team for all enquiries relating to your agreement.
- How can I change my address details?
- How do I change my bank details?
- What payment methods do you accept?
- How do I change my payment method?
- How can I obtain a settlement figure?
- What can I do if I'm having problems making payments?
- Why do I need to pay VAT on a settlement figure when my agreement is a lease or a lease purchase?
- What happens when I reach the end of my primary period in a lease agreement?
- Can I buy my company car at the end of the lease?
- Can I sell my car to someone who is not VAT registered?
How can I change my address details?
To change or amend your address, please do so in writing to: Lombard, Change of Address Team, PO Box 520, Rotherham, South Yorkshire S63 3BR.
Business users can also fax a request to 0845 300 6484. Please note that we will need your request to be made using your company's official headed paper which shows the new address, followed by an authorised signature.
How do I change my bank details?
If you are already making payments by Direct Debit and would like to change your existing bank details, please call our Customer Services team and select option 1.
In most cases, we will be able to change your details over the phone. However, for our Northern Ireland customers, please note that you may need to complete a new paper mandate. The same applies to accounts that require two signatories.
What payment methods do you accept?
We can accept payment using the following methods:
- Debit Card, Credit Card (excluding American Express)
- Postal Order, Bankers Draft
- BACS, CHAPS, TT transactions (including online banking transfers)
- Cash (payable over the counter at any NatWest or RBS branch)
- Direct Debit, Standing Order (Technology finance is payable via Direct Debit only)
How do I change my payment method?
To change your regular payment method, please call our Customer Services team and select option 1.
How can I obtain a settlement figure?
To get a settlement figure, please call our Customer Services team and select option 1.
What can I do if I'm having problems making payments?
If you are experiencing financial difficulties that may affect your obligations under your agreement, we may be able to help.
Please call us as soon as possible so that we can discuss any options with you.
Why do I need to pay VAT on a settlement figure when my agreement is a lease or a lease purchase?
When you receive your settlement figure, you will note that we include a VAT amount to be paid for both the rentals and the sale. The two amounts of VAT are for the separate transactions that must take place to settle a lease agreement - namely the settlement of primary rentals, and the sale of the asset.
We must charge VAT on the primary rentals when an agreement is settled to fully comply with HM Customs & Revenue rules. Separately, as the asset was VATable at the point of inception, we must include VAT at the point of sale.
What happens when I reach the end of my primary period in a lease agreement?
We will send you an 'End Of Lease' (EOL) letter. This explains how you may be able to continue leasing the goods for a secondary annual rental, or how you could act as our agent to sell the asset, for which conditions apply.
Can I buy my company car at the end of the lease?
Yes, the option to purchase your car at the end of the lease is open to you, your family, friends or colleagues. You can find out more details by visiting the buy your company car page.
Can I sell my car to someone who is not VAT registered
Yes, but if you sell the car to a private individual, we will issue an indemnity letter that will need to be agreed and completed by the purchaser. This letter contains a form explaining that the asset is sold "as seen" and that assurances cannot be given about the condition of the asset.
