Lombard | Social media house rules

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Social media house rules

These house rules apply to social media accounts operated by Lombard North Central PLC, Lombard', 'us', 'we', 'our') on social media platforms, including but not limited to, Facebook, LinkedIn, Twitter and YouTube.

Any references in these house rules to 'you', 'your' or 'yours' are references to the person(s) using our social media accounts. We have designed these house rules so you can interact with us in a safe and appropriate way. If you don't accept these house rules, please don't use our social media accounts.

We are part of the Royal Bank of Scotland Group ('RBS'). For information about our group of companies please visit our website and click on 'About Us'.

Unless we state otherwise, our social media accounts are only intended for residents of United Kingdom.

The basic rule for using our social media accounts is: only post information you are happy for everyone to see.

Dos and don'ts


  • Keep your comments or messages concise.
  • Keep comments or messages on-topic.
  • Only comment or message us with your own opinions.



  • Don't comment or message personal or confidential information.
  • Don't use offensive, indecent or obscene language that could be discriminatory or promotes discrimination of any kind, or that may be considered as bullying or harassment.
  • Don't use our social media accounts to incite, condone or encourage conduct which could result in a criminal offence, civil liability or otherwise breach any laws or regulations including any laws regarding competition.
  • Don't comment or message anything that could be considered defamatory or embarrassing, or damaging to an individual, company or entity's reputation.
  • Don't post links or direct others to material containing viruses, corrupted files or anything that may cause damage to or interfere with computer hardware or software or to material which is offensive, indecent, obscene or may otherwise breach the terms of use of the relevant social media account.
  • Don't use our social media accounts in any way that is anti-competitive or could be expected to give rise to anti-competitive behaviour.

If you don't comply with these house rules we may delete your comments or block you from our social media accounts.

Management of our social media accounts

Our social media accounts may be managed by RBS employees or third parties appointed by RBS. We can't moderate what others post about us or RBS before it is posted, but we may remove posts that don't comply with our house rules.

Views and opinions

Social media platforms are independent third party websites and are not associated with us or RBS; we can't control what they do.


With the exception of our own comments and messages, the views and opinions expressed on our social media accounts belong to the person posting the information and aren't our views or those of RBS. While we try to ensure that the information on our site is current, we can't guarantee the information provided on our social media accounts will be complete, accurate or up-to-date.


If you would like to make a formal complaint about the financial or other services we provide, please follow our complaints procedure. If you make a complaint through our social media accounts, we will try to collect details of the complaint, using secure communication. We will attempt to resolve your complaint through our standard customer complaint procedure.

Using your comments, ideas and images

You confirm any material (like suggestions, ideas, videos or photos) you post or message to our social media accounts belongs to you and does not infringe anyone else's intellectual property rights. Unless prohibited by the social media platform's own terms of use, you also grant us and RBS a non-exclusive royalty-free, perpetual, worldwide licence to use develop, reproduce, modify, adapt, publish, distribute, and display the material in any medium.

Our materials and intellectual property

Our names, images, trade marks and other materials contained on our social media accounts are protected by intellectual property rights. You mustn't use these materials for any reason without our express consent.

External websites

Where there are links to third party websites or resources, whether posted by us or a third party, you access these at your sole discretion and at your own risk. We are not responsible or liable for any damage caused by third party websites or resources.


Please note that external websites are governed by their own terms of use and privacy policies and you should read these carefully.


Our comments or messages are not intended to provide any financial, investment or professional advice and shall not be deemed to constitute the offer or provision of financial, investment or other professional advice in any way. You should obtain advice from a qualified financial advisor before making any investment decision.


We reserve the right to amend these House Rules at any time without prior notice. We will notify you on our social media account when there has been a change to these House Rules. You should make sure you are complying with the most recent House Rules.


We reserve the right to close our social media accounts at any time, without prior written notice.


Please do not issue any formal notices to us through our social media accounts. These should be sent to our address which is indicated below within the 'Regulatory information' section.


Please read our privacy policy for further information.

Governing law

These house rules are governed by the laws of Scotland if your address is in Scotland. If you live elsewhere, the laws of England and Wales apply to these house rules. Any dispute regarding these house rules shall be subject to the non-exclusive jurisdiction of the courts of Scotland, or the courts of England and Wales if you live elsewhere.

Regulatory information

Lombard North Central PLC. Registered in England No.337004. 

Registered Office: 280 Bishopsgate, London, EC2M 4RB. 

Authorised and regulated by the Financial Conduct Authority for consumer credit activities.


References to Lombard Technology Services relate to Lombard Technology Services Limited. Registered in England: No 2039637. 


Registered Office: 280 Bishopsgate, London, EC2M 4RB.

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