Contact us | Lombard

Lombard Contact Centre

Contact us and support

Get a quote or get in touch

Security may be required. Product fees may apply. 

Finance is only available for business purposes.

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We have a new and improved website coming soon.

The look and feel will be different but you will still be able to find our products and services.

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Hire Purchase

Alternative finance

Add your signposting title here… Get in touch

Enter a few details about your enquiry and one of the team will call you back as soon as possible.

Request a call back


Service Contact details


Phone: 0800 151 2954
Lines open Mon-Fri, 9am-5pm

Text relay: 18001 0800 502 402

Request a call back

Looking to finance a single car or van?


Customer services

Phone: 0345 877 8888
Lines open Mon-Fri, 8:30am-5:30pm

Text relay: 18001 0345 877 8888


Contract hire - provided by Lombard Vehicle Solutions and operated by ALD Automotive LTD

Phone: 0344 600 9012

Visit: Lombard vehicle solutions or complete this form and we'll get back to you.

Leisure marine finance

Phone: 0800 151 2952
Lines open Mon-Fri, 9am-5pm


Commercial marine finance

Phone: 0114 206 6400


Aviation finance

Phone: 0129 364 2927
Lines open Mon-Fri, 9am-5pm

Email: *

Technology services

Phone: 0345 307 5005
Lines open Mon-Fri, 9am-5pm

Payment difficulties or received an arrears letter

Phone: 0345 246 4203
Lines open Mon-Fri, 9am-5pm

Text relay: 18001 0345 246 4203

Calls cost no more than regular calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes.


Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.


Write to us:

Customer Relations Team
PO Box 520
South Yorkshire
United Kingdom
S63 3BR

Republic of Ireland

Service Contact details

Quote or enquiry

Phone: 1850 215 000
Lines open Mon-Fri, 9am-5pm


Find your local sales manager


By following this link you will be taken to the Lombard IE site

Customer services

Phone: 1850 215 000
Lines open Mon-Fri, 9am-5pm

Standard call charges apply.


Write to us:

Ulster Bank Group Centre
George's Quay
Dublin 2
D02 VR98

Isle of Man, Jersey, Guernsey and Gibraltar

Service Contact details for existing customers

This business has now closed.  For any existing customer queries please use the contact details as given.

                    Phone Number: 0345 877 8888


Text relay: 18001 0345 877 8888


Lines open Mon-Fri, 8:30am-5:30pm




Standard call charges apply.


Write to us:



Customer Services Team

PO Box 520


South Yorkshire

United Kingdom

S63 3BR


Contact us | Lombard Help and support

Find the information you need about Lombard and get answers about managing your account

Standards of Lending Practice for business customers - Asset Finance

Lending Standards Board


We are a Registered Firm with the Lending Standards Board which publishes the Standards of Lending Practice for Business Customers. The standards of Lending practice are voluntary and set the benchmark for good lending practices in the UK.


For more information, please visit Standards of Lending Practice.


The Standards for business customers


The Standards of Lending Practice for business customers apply to organisations, which at the point of lending:


·         Have an annual turnover of no more than £6.5million in their last financial year (Exc. VAT & other turnover                     related taxes).

·         Do not have a company ownership structure (E.g. Businesses with overseas, multiple or layered             ownership structures).

What products do they cover?

This set of standards applies to asset finance, namely Hire Purchase and leasing products.
Contract hire (motor/retail at the point of sale within dealership) is not currently in scope.

Click here to get your copy of the Standards in Lending Practice for Business customers - Asset Finance.


Click here for more regarding lender borrower responsibilities - Asset Finance.



Add your signposting title here… Our fees explained

We are pleased to provide some information regarding fees, which may be charged on agreements with us. Fees enable us to provide transparency to our customers in reflecting costs as they're incurred.

We charge an administration fee when we arrange your facility. This varies depending on the complexity of each transaction, with more complex deals attracting higher fees to reflect the extra work involved.

Your Relationship Manager or our Customer Services team will be very happy to explain the fees applicable to your specific facility.

Contact us
Add your signposting title here… Roy Scot Larch customer support

On 1 September 2015 RoyScot Larch Ltd withdrew from offering consumer credit facilities.


The administration of existing agreements were transferred to Lombard, however no further finance applications are being considered.


Who should I contact if I have any questions? 

Please call us on 0345 877 8888.


What to do if you have a complaint 

If you're not completely happy with our service, we’d like to hear about it - that way, we can do something to put it right. We do everything we can to make sure our customers get the best possible service. However, sometimes, we don’t get things right first time. 


For more details on how to make a complaint please use the links below.

Feedback and complaints

To give us any feedback that isn't a complaint, please email or contact us in any of these ways.

How to appeal a lending decision

How to make a complaint

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