Manage your existing account

Whether you're looking to find out your settlement figure, clear your outstanding balance, request a copy of your documents, obtain your balance and change your contact details.

Security may be required. Product fees may apply. Finance is only available for business purposes.

On this page:

Settlement figures

Clearance confirmations

Copies of your documents

Payment or to clear your balance

Your balance or to change your contact details

Discuss End of Lease options

Take action

Get a new quote

Manage your account online

You must have your agreement number to request either a settlement letter, copy of documents or to make a payment. This can be found on your original contract documents.

If you’re unable to find your agreement number, click on the ‘Live Chat’ option at the side of the page and our advisers will be able to support you. Live Chat is available Monday to Friday 9am to 5pm.

What happens when you make a request online

Need to find out your settlement figure?

You could get an instant settlement figure by logging into your My Lombard account (exclusions apply).

Request a settlement figure online, and you'll receive your settlement via email. If you need to check or update your email address contact us. Live chat is usually the quickest way to get in touch.

If you would prefer this by post, please contact us here (Please allow 5 working days for receipt by post).

95% of requests are completed in 2 hours during working hours (Monday to Friday 9am – 5pm).

Request a settlement figure

Need to get a clearance confirmation?

Request confirmation and you could find out immediately if your balance has cleared or not.

Where immediate confirmation is not available, then 95% of confirmations are completed in 2 hours. Monday to Friday 9am - 5pm.

If you require clearance confirmation on a Lombard Stock Funding vehicle (Unit Stocking), please email unitstockingoperations@lombard.co.uk with the vehicle registration and agreement or reference number.

Request confirmation

Need a copy of your documents?

Get a copy agreement, copy invoice, statement of account or interest advice note.

95% of confirmations completed in 4 hours. Monday to Friday 9am – 5pm.

Request a copy of documents

Need to make a payment or clear your balance?

If you have received a settlement letter from Lombard, you can make a payment using the bank details on the letter.

If not, you can pay by card by calling our customer service team.

Need to view your balance?

Submit your details and we’ll send you a statement of account.

95% of confirmations completed in 4 hours. Monday to Friday 9am – 5pm.

Request your balance

Need to change your contact details?

Complete this online form to request a change of contact details.

95% of confirmations completed in 4 hours. Monday to Friday 9am - 5pm.

Request a change of details

Want to discuss your options for a Residual Value Based Lease?

If you have questions around your end of lease options for a Residual Value Based Lease or want to talk to our specialist asset management team to discuss your options in more detail, complete the online form and one of our asset managers will be in touch.

Contact Asset Management

What happens when you make a request online?

Lombard's online request form requires your agreement number.

Not sure what your agreement number is?

Receive an email confirmation

If the email you put on the request matches what we have on file, you will receive a confirmation email. If it does not match, we'll let you know and send to the email we hold on file.

Need to check or change your email address?

Receive your requested information

You will receive requested information through email in the timescales stated above. Mon-Fri 9am - 5pm.

Online request form

Our Carbon Planner Tool

Register your interest to be one of the first ones to trial our new Carbon Planner and take action to help us shape the future.

More information

Need help with the process?

How do I check or change my email?

You can contact our team to assist by either of the ways below:

Contact us
Click on the ‘Live Chat’ option at the side of the page and our advisers will be able to support you. Live Chat will appear when an adviser is available.
If you have a digital account, request a change or apply for new finance on MyLombard.
Call our customer service: 0345 877 8888. Relay UK: 18001 0345 877 8888. Lines open Mon-Fri 9am-5pm. Standard call charges apply.

What do I do if I do not have my agreement number?

You must have your agreement number to request either a settlement letter, copy of documents or to make a payment. This can be found on your original contract documents.

If you’re unable to find your agreement number, you can contact our team to assist by either of the ways below:

Click on the ‘Live Chat’ option at the side of the page and our advisers will be able to support you. Live Chat will appear when an adviser is available.
If you applied for your agreement using our online quote tool, log into MyLombard and your agreement number will be visible on your dashboard.
Call our customer service: 0345 877 8888. Relay UK: 18001 00345 877 8888. Lines open Mon-Fri 9am-5pm. Standard call charges apply.

How do I make a payment?

Further contact details

For Sales, Quotes & Enquiries

Phone: 0800 502 402

Relay UK: 18001 0800 502 402

Lines open Mon-Fri, 9am-5pm
Standard call charges apply.

Write to us at:

Lombard Customer Relations Team, PO Box 520, Rotherham, South Yorkshire, United Kingdom, S63 3BR

If you need to contact Lombard Ireland, please visit their website here.

For Customer Services (e.g. to make a payment)

Phone: 0345 877 8888

Relay UK: 18001 0345 877 8888

Lines open Mon-Fri, 9am-5pm

Standard call charges apply.