Payment FAQs | Lombard

Payment FAQs | Lombard Payment FAQs

Answering your most commonly asked questions about making payments

Payment & payment details

When will you take my first payment?

All the details about your first payment are covered in the documentation attached to your welcome guide. It also gives you the date the first payment will be taken. Payment will then be taken on the same date of each month until the end of the finance agreement.

I have a variable rate agreement. When will my payments finish?

The length of the agreement depends upon the type of variable rate you have chosen. Details of your agreement will be on your agreement documentation in your welcome pack.

 

If you have chosen a day-to-day agreement, the length of that agreement will be shown on your documentation.

 

If you've chosen a balanced payment agreement then the length of your agreement will depends on how interest rates move over the period. If interest rates go down then your payments will complete early. However, if interest rates rise then your monthly payments will continue after the scheduled end date.

 

For information on specific agreements please contact customer services.

Will my agreement change if I make a lump sum payment?

Yes. If you make a lump sum payment your agreement will be amended and rescheduled to reflect this. We’ll arrange this through the reschedule team and send you a partial early repayment letter (PER) or letter of variation (LOV) with the relevant new documents. If you want to make a lump sum payment please contact customer services.

Are there any fees to pay at the end of my agreement?

If you have a hire purchase or lease purchase agreement you’ll pay a standard option to purchase fee at the end of it. This transfers legal ownership from Lombard to you and will be taken as part of your final monthly payment. Your Relationship Manager will have agreed this fee amount with you.

What payment methods do you accept?

We can accept payment using the following methods:

 

  • Debit card or credit card (excluding American Express)
  • Postal Order and bankers draft
  • Bacs, CHAPS and TT transactions (including online banking transfers)*
  • Cash (payable over the counter at any NatWest or RBS branch)
  • Direct Debit or standing order (technology finance is payable via Direct Debit only)

*To make a payment directly to us, please use the following account details ensuring you quote your full agreement number in the reference field:


Bank address: NatWest, 39 Station Road, Redhill, RH1 1QN
Account Number: 02380102
Sort Code: 54-30-36
IBAN: GB19NWBK54303602380102

Will I get a monthly invoice?

If you’ve taken out a finance lease agreement you will receive a monthly invoice. This will include a breakdown of VAT, which you may be able to reclaim in your VAT return. You won’t receive monthly invoices if you’ve taken a hire/lease purchase or conditional sale agreement.

 

For the option to purchase fee you'll receive an invoice when the agreement is settled or after your final payment, whichever comes first.

How do I change my payment method?

Please call our customer services team and select option 1 and then option 3.

How do I change my bank details?

If you are already making payments by Direct Debit and would like to change your existing bank details, please call our customer services team and select option 1 and then option 3.

 

In most cases, we'll able to change your details over the phone. However, our Northern Ireland customers may need to complete a new paper mandate. The same applies to accounts that require two signatories.

How do I change my address details?

To change or amend your address, please call our customer services team and select option 1 and then option 4. You can also change your address by writing to:

 

Lombard

Change of Address Team

PO Box 520

Rotherham

South Yorkshire S63 3BR

 

Business users can also fax a request to 0845 300 6484. Please note that we will need your request to be made using your company's official headed paper showing the new address, followed by an authorised signature.

I'm having problems making payments. What should I do?

If you're experiencing financial difficulties that may affect your obligations under your agreement, we may be able to help. Please call our customer services team as soon as possible, and select option 1 and then option 2. 

 

Further information

Set Tab for lightbox