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Contact us and support

Get a quote or get in touch

Zero arrangement fee when you apply online

We offer flexible finance to move your business in the right direction. Now with zero arrangement fee when you apply for Hire Purchase online for eligible assets.

Get a quote online and you could get an instant credit decision.

Get in contact with us

Please email us sales@lombard.co.uk and we'll be in touch as soon as we can. You can also request a quote and explore other finance options available with Lombard.

We’re currently experiencing a high number of calls and emails which means waiting times and responses are taking longer than normal. Thank you for your patience and understanding, we will respond to your query as soon as we can.

UK contact details

Calls cost no more than regular calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes.

Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.

Other contact details

Help and support

Find the information you need about Lombard and get answers about managing your account

Frequently asked questions

Answers to some of the most popular questions about how asset finance works

Downloads

Find detailed brochures on our asset finance products or learn how to make a complaint
 

Events

Network and learn at key industry events across the UK


 

Standards of Lending Practice for business customers - Asset Finance

We are a Registered Firm with the Lending Standards Board which publishes the Standards of Lending Practice for Business Customers. The standards of Lending practice are voluntary and set the benchmark for good lending practice in the UK.

For more information, please visit Standards of Lending Practice.

The Standards for business customers

The Standards of Lending Practice for business customers apply to organisations, which at the point of lending:

  • Have an annual turnover of no more than £6.5million in their last financial year (Exc. VAT & other turnover related taxes).
  • Do not have a company ownership structure (E.g. Businesses with overseas, multiple or layered ownership structures).

What products do they cover?

This set of standards applies to asset finance, namely Hire Purchase and leasing products.
Contract hire (motor/retail at the point of sale within dealership) is not currently in scope.

Click to get your copy of the Standards in Lending Practice for Business customers - Asset Finance (PDF, 219 KB)

Click for more regarding lender borrower responsibilities - Asset Finance (PDF, 75 KB)

Our fees explained

We are pleased to provide some information regarding fees, which may be charged on agreements with us. Fees enable us to provide transparency to our customers in reflecting costs as they're incurred.

We charge an administration fee when we arrange your facility. This varies depending on the complexity of each transaction, with more complex deals attracting higher fees to reflect the extra work involved.

Your Relationship Manager or our Customer Services team will be very happy to explain the fees applicable to your specific facility.

Feedback and complaints

To give us any feedback that isn't a complaint, please email rotherhamcustomerfeedback@lombard.co.uk or contact us in any of these ways.

How to appeal a lending decision

If you think you've been incorrectly or unfairly turned down for lending, you can appeal our decision.
 

How to make a complaint

We want you to have the best experience possible. If you're not completely happy, please let us know so we can try to fix it.