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Contact us for help and support

Security may be required. Product fees may apply. Finance is only available for business purposes.

We're here to help

To ensure we can continue to serve our customers as quickly and efficiently as possible, we have introduced wider online channels enabling our customers to self-serve and process a number of customer service requests.  Simply complete the relevant form below to submit your request and a member of the team will get back to you.

Due to the ongoing pandemic, we’re currently receiving a high number of customer requests, which means response times are longer than normal.  Thank you for your patience and understanding as we work to respond to your query as soon as we can.

Customer Request Forms

Customer Service Requests

You can now submit a range of customer service requests directly to us online.  Simply complete the form below for any clearance confirmations, balance enquiries, document requests or to update your personal or business information.

Please note document requests will incur a £10 administration fee (with the exception of agreements regulated by the CCA).

Settlement Figure Request

You can request a settlement figure for your agreement online.  Complete the form below and a member of the team will be in touch.

Repayment Holiday Request

If you’re experiencing financial difficultly and wish to request a repayment holiday, please fill out the form below and a member of the team will be in touch.

UK Contact Details

If you can’t find the help you need and still need to speak to a member of the team, you can use the web chat function on the right hand side of this page or request a call back via the links below. For more specialist business enquiries, you can find contact details below.

Calls cost no more than regular calls to geographic numbers (01 or 02) and are included in inclusive minutes and discount schemes. Calls from landlines are typically charged up to 10p per minute; calls from mobiles typically cost between 10p and 40p per minute. Calls from landlines and mobiles are included in free call packages.


Request for Finance

If you’re looking to finance an asset through a Hire Purchase product, you can now request a quote online and could get an instant credit decision. Get a quote


For any other Sales related queries please email sales@lombard.co.uk or request a call back 


For anything else please email: sales@lombard.co.uk


Phone number: 0800 502 402



Customer Services

If your enquiry is regarding an early settlement, a clearance confirmation, a balance enquiry, a document request or to update contact details you can complete this form to get the fastest response. We aim to process your request within 2 working days, and if you want to speak to someone please request a call back. There is a £10 administration fee for document requests (with the exception of agreements regulated by the CCA.

If you still need support please email generalenquiries@lombard.co.uk or request a call back


Phone number: 0345 877 8888


Payment difficulties or an arrears letter

If your enquiry is specifically about a repayment holiday, you can
complete this form to make a repayment holiday request.

If your enquiry relates to an amendment to an existing repayment holiday or concerns about making payments, please contact your local Relationship Manager or request a call back




UK Address

Write to us:

Customer Relations Team
PO Box 520
South Yorkshire
United Kingdom
S63 3BR

Specialist Teams

Contract Hire

Provided by Lombard Vehicle Solutions and operated by ALD Automotive LTD

Visit: Lombard Vehicle Solutions

or complete this form and we'll get back to you.


Leisure Marine Finance





Commercial Marine Finance

Aviation Finance

Lombard Technology Services

Other Contact Details

Republic of Ireland


For Sales, Quotes & Enquiries or Customer Services

Phone: 1850 215 000

Lines open Mon-Fri, 9am-5pm
Standard call charges apply.

Write to us:

Ulster Bank Group Centre
George's Quay
Dublin 2
D02 VR98



For more information on Lombard Ireland, please visit their website below:

Isle of Man, Jersey, Guernsey & Gibraltar

This business has now closed. For any existing customer queries please use the contact details as given.

Phone: Temporarily unavailable

Standard call charges apply.

Email: generalenquiries@lombard.co.uk

Write to us:

Customer Services Team
PO Box 520
South Yorkshire
United Kingdom
S63 3BR

Frequently Asked Questions

Answers to your most common queries as well as sector specific information about marine or aviation finance.

Further Help and Support