We're here to support your business

Coronavirus support update

We understand that these continue to be uncertain times and we want to assure you that looking after our customers and colleagues remains our number one priority. We are closely following advice from government and the relevant authorities and continually monitoring the impacts of Coronavirus to ensure we can support our customers through any period of disruption. Whilst many of our staff continue to work from home, our dedicated Relationship Managers and Direct & Digital teams across the UK are still here to speak to you.

Help with managing your financial agreements

- Financial Support

We have a range of options in place to support you and your business if you're experiencing financial difficulties. If you are experiencing difficulties in making payments and need to speak to us, please contact your Relationship Manager or Contact us.

- Customer Service Request

If your enquiry is regarding an early settlement, a clearance confirmation, a balance enquiry, a document request or to update contact details, visit the Manage your existing account page. We aim to process your request within 2 working days.

Wider support we can offer

New business and other enquiries

For new business enquiries, you can visit us at Lombard.co.uk or contact your local relationship manager. Our sales teams are still contactable via email, phone and video call.

For wider queries, you may need to contact our customer services team.  To ensure we protect the wellbeing of our staff and their families and in light of new Government measures relating to social distancing and non-essential travel, we have made the decision to close a number of our customer service centres to allow staff to work from home. As a result, it’s been necessary to temporarily suspend the customer service phone lines and look to alternative ways to continue to serve our customers in the most efficient way possible. Until further notice, we are asking for customers to contact us through email and web chat; details are listed below. If we need to speak to you regarding your request, we will arrange to call you using the number we hold on our records.  

To ensure your query is directed to the right team able to help you as quickly as possible, please forward your query, noting your agreement or contract number to the relevant contacts below:

  • For queries about a new agreement we are processing for you, contact LombardDocuments@lombard.co.uk
  • For any other queries about an existing agreement, contact: generalenquiries@lombard.co.uk
  • For an early settlement, a clearance confirmation, a balance enquiry, a document request or to update contact details, you can complete this form to get the fastest response. We aim to process your request within 2 working days. There is a £10 administration fee for document requests (with the exception of agreements regulated by the CCA).

Alternatively, you can also contact our Customer Services team through webchat on www.lombard.co.uk

Support from HMRC

Find more Information on Annual Investment Allowance here.

Cyber Crime Alert

Click the button below to see some simple steps your business could take to avoid being scammed.