Answering questions about your payments

All the details about your first payment are covered in the documentation attached to your welcome guide. It also gives you the date the first payment will be taken. Payment will then be taken on the same date of each month until the end of the finance agreement.

The length of the agreement depends upon the type of variable rate you have chosen. Details of your agreement will be on your agreement documentation in your welcome pack.

If you have chosen a day-to-day agreement, the length of that agreement will be shown on your documentation.

If you've chosen a balanced payment agreement then the length of your agreement will depend on how interest rates move over the period. If interest rates go down then your payments will complete early. However, if interest rates rise then your monthly payments will continue after the scheduled end date.

For information on specific agreements please contact customer services.

Yes. If you make a lump sum payment your agreement will be amended and rescheduled to reflect this. We’ll arrange this through the reschedule team and send you a partial early repayment letter (PER) or letter of variation (LOV) with the relevant new documents. If you want to make a lump sum payment please contact customer services.

If you have a Hire Purchase or Lease purchase agreement you’ll pay a standard option to purchase fee at the end of it. This transfers legal ownership from Lombard to you and will be taken as part of your final monthly payment. Your Relationship Manager will have agreed this fee amount with you.

We can accept payment using the following methods:

• Debit card or credit card (excluding American Express)
• Postal Order and bankers draft
• Bacs, CHAPS and TT transactions (including online banking transfers)*
• Cash (payable over the counter at any NatWest or RBS branch)
• Direct Debit or standing order (technology finance is payable via Direct Debit only)

*To make a payment directly to us, please use the following account details ensuring you quote your full agreement number in the reference field:

Bank address: NatWest, 39 Station Road, Redhill, RH1 1QN
Account Number: 02380102
Sort Code: 54-30-36
IBAN: GB19NWBK54303602380102

If you’ve taken out a lease or residual value agreement you will receive a monthly invoice. This will include a breakdown of VAT, which you may be able to reclaim in your VAT return. You won’t receive monthly invoices if you’ve taken a hire/lease purchase or conditional sale agreement.

For the option to purchase fee you'll receive an invoice when the agreement is settled or after your final payment, whichever comes first.

Please contact our customer services team.

If you are already making payments by Direct Debit and would like to change your existing bank details, please contact our customer services team.

In most cases, we'll able to change your details over the phone. However, our Northern Ireland customers may need to complete a new paper mandate. The same applies to accounts that require two signatories.

To change or amend your address, please contact our customer services team. You can also change your address by writing to:

Lombard
Change of Address Team
PO Box 520
Rotherham
South Yorkshire S63 3BR

Please note that we will need your request to be made using your company's official headed paper showing the new address, followed by an authorised signature.

If you're experiencing financial difficulties that may affect your obligations under your agreement, we may be able to help. Please contact our customer services team as soon as possible.