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Motor finance redress scheme

What's happening?

The Financial Conduct Authority (FCA) published its policy statement PS23/6 on 30th March 2026 confirming final rules for an industry - wide redress scheme, covering certain motor finance agreements, to compensate customers who were treated unfairly.

If you took out finance to buy a vehicle between 6th April 2007 and 1st November 2024 and your agreement involved a commission arrangement, you may be entitled to compensation under this scheme.

Under the proposed scheme there would be a set up period so lenders can prepare:

  • If you took out your agreement between 6 April 2007 and 31 March 2014, the scheme would start on 31 August 2026
  • If you took out your agreement from 1 April 2014 to 1 November 2024, the scheme would start on 30 June 2026
     

On 1 May 2026, the FCA published a statement confirming its compensation schemes have been legally challenged.  This may affect timescales for responding to complaints but rest assured Lombard will respond to your enquiry as soon as possible. 

Please see the FCA website for further information Open in new window

Further support

You can find out if commission was paid on your agreement, or make a complaint about your agreement, by contacting us using any of the following methods:


Customer Services Team 
Lombard, PO Box 520, Rotherham S63 3BR

Can I use a claims management company (CMC) or Law firm?


You don’t need to use a claims management company (“CMC”) or a law firm to take part in the scheme. If you sign up to a CMC or law firm, you may end up paying for a service you don't need, including more than 30% in fees, out of any compensation you receive.  You should also be aware if you sign up with more than one CMC or law firm, you may face multiple fees.

What do I do if I have already complained?


If you have already complained and had an acknowledgement from us, you do not need to do anything at this time.  If you haven’t received an acknowledgement and it is more than 28 days since you submitted your enquiry, then please get in touch either:


Customer Services Team 
Lombard, PO Box 520, Rotherham S63 3BR