Managing technology investments can be a complex challenge for many UK businesses, which must balance cost control, cybersecurity, and sustainability goals. Device as a Service (DaaS) offers an alternative to traditional IT ownership by providing hardware and related services through a flexible subscription model.

Rather than purchasing equipment outright, businesses subscribe to receive devices, ongoing support, and end-of-life recycling as part of a comprehensive package. This approach can simplify IT management and support sustainability by extending the lifecycle of devices and reducing electronic waste (e-waste).

In collaboration with partners Rigby Capital and SCC, we support an as-a-service solution that gives businesses access to an end-to-end technology service that could improve the efficiency of their IT estate, while reducing the environmental impact involved in the disposal and refresh of their electronic devices.

By collaborating with Rigby Capital and SCC, we aim to make it simpler for businesses to reduce their electronic waste and support the circular economy, with SCC committing to send zero waste to landfill.

Through this collaboration, businesses have access to an end-to-end solution; supporting them to invest in and install the hardware and software they need, manage the services they require, and be able to evidence how their returned electronic devices have been recycled and re-used at the end of their lifecycles.

This article explores how DaaS could be a practical investment for UK SMEs, highlighting potential benefits around cost management, employee experience, security, and sustainability.

We commissioned International Data Corporation (IDC), a global market intelligence, data, and events provider, to explore how DaaS could transform IT from a cost centre into a strategic enabler for UK businesses.

According to IDC, utilising data from their PC-as-a-Service Satisfaction and Value Survey 2024, DaaS represents a shift from capital expenditure (CAPEX) to operational expenditure (OPEX). Instead of large upfront purchases, businesses pay predictable monthly fees, which may help with financial planning and cash flow management.

Key findings suggest:

• Financial predictability: DaaS can reduce the burden of large hardware purchases by spreading costs and including maintenance and refresh in the subscription. This may lower the Total Cost of Ownership (TCO) and provide clearer visibility of IT spend over time.
• Flexibility: The model allows businesses to scale device subscriptions up or down in line with workforce changes, offering agility in response to evolving needs.
• Employee productivity: Having access to up-to-date, well-maintained devices could reduce downtime and improve user satisfaction — important factors in supporting hybrid and remote work models.
• Security and management: DaaS providers often include built-in security measures and centralised management tools, helping businesses mitigate risks associated with unmanaged devices and data breaches.

E-waste is an increasing global concern — reports estimate that millions of tonnes of e-waste are generated annually, with only a fraction properly recycled.

DaaS models that incorporate device refurbishment, recycling within a disciplined recycle programme, and reuse initiatives could contribute to reducing the environmental footprint of IT operations.

By extending device lifecycles and providing access to energy-efficient hardware, businesses can align their technology investments with broader environmental, social, and governance (ESG) objectives.

To make the most of a DaaS offering, businesses may want to evaluate:

1. Lifecycle services: Seek providers that offer end-to-end solutions including secure data wiping, refurbishment, and responsible disposal.
2. Analytics and support: Look for solutions that leverage device analytics and predictive maintenance to minimise disruptions.
3. Sustainability credentials: Assess how providers incorporate circular economy principles and whether they report on environmental impact evidenced down to an individual device.
4. Contractual transparency: Understand terms related to vendor lock-in, licensing, and exit options before committing.
5. Scalability: Ensure the service can adapt to business growth or contraction.
6. Governance policies: Establish clear internal policies for device use, security standards, and sustainability targets.

Adopting DaaS can be more than a financial decision — it’s an opportunity to modernise IT infrastructure, enhance security, support employee productivity, and contribute to sustainability goals. For UK businesses navigating the complexities of technology investment, DaaS offers a flexible alternative that addresses multiple challenges.

Andrew Kilheeney, MD, Lombard - Wholesale and Specialist Businesses, says: “Investing in advanced technology isn’t just about staying competitive — it’s about building a future that’s innovative, secure, and sustainable.

“At Lombard, we enable organisations to access the latest technology while reducing environmental impact. Our solutions minimise waste during IT refresh cycles, helping businesses upgrade efficiently and responsibly.

“That’s why we commissioned this Spotlight on DaaS. For UK businesses, adopting DaaS could be a game-changer — transforming IT from a cost burden into a strategic asset enhancing productivity, strengthening security and supporting sustainability goals while mainlining financial flexibility.

“As technology evolves, this IDC Spotlight explores how DaaS could help businesses address today’s IT challenges and prepare for tomorrow.”

Every organisation’s needs are unique, so it’s important to carefully assess whether a subscription-based device service aligns with your operational priorities and long-term strategy.

Download the DaaS Report

Finance options may be available for business purposes subject to eligibility criteria and terms and conditions. Security in the form of guarantees and indemnities may be required.